Welcome to The Muster – the QLHF’s membership system where you can join the QLHF, manage your membership and much, much more!
Membership payments are now due. This covers the membership year 1 July 2021 to 30 June 2022. Note: The Queensland Living History Federation does not extend insurance to non-financial members.
For more information about QLHF membership, including the current schedule of fees and relevant dates, go to the Membership information page.
The Muster is the online Membership and Group application system available for members and groups to pay their membership renewals. Please note that you must raise an invoice for your individual or group membership payment.
If you experience problems with your membership renewal, please follow these steps:-
- Read The Muster user guide for information to assist you in processing your membership renewal.
- If necessary, contact your group’s Muster administrator for further assistance. If they are unable to solve your issue, they will contact The Muster support.
We strongly recommend reading the information below before using The Muster for the first time:
The Muster User Guide (for New and Renewing Individuals)
The Muster Group Payment Guide (for Group Administrators only)
Frequently Asked Questions about The Muster and membership renewals
When do I have to renew by?
June 30 each year.
What date is the payment cut-off?
If you have not paid by August 30 each year, your status in The Muster will change to ‘expired’ and you will have to pay your membership as a new member.
If I am attending Abbey this year, what do I need to know?
- There will be no administration the week leading up to the Tournament.
- The last date the post box will be checked is June 30, so any cheques after this time will not be processed until after the event.
- The QLHF management committee supports the Abbey Medieval Festival’s decisions with regard to the attendance of non-financial members.
Fees and how to pay:
How do I pay my membership?
Head to the website and read through The Muster User Guide. If you have any problems, please check with your group administrator.
Will the membership fees change?
If there are changes to fees, we will notify you via email.
What is the group fee, does each member need to pay this?
No, the group fee is a single fee per group and it is due once a year.
Who should be paying my membership?
The payment of your membership is up to you, the individual. All you need to do is log on, raise your invoice and pay for your membership. It is not up to your group to pay for you, but it is certainly the responsibility of the group committee to ensure the members have paid their membership.
How can I pay?
Credit card, electronic funds transfer, paypal, cheque, money order.
- We do not accept cash as it is not a traceable form of payment.
- Paypal is very easy to use and you do not have to sign up to use it. We recommend this method as the best way to pay.
- If you are paying by electronic funds transfer, your invoice number is the reference number.
- If we can not trace your payment (i.e. your name is not included, your invoice hasn’t been raised, your invoice number hasn’t been used as the reference number), your membership fee will be considered as a donation. Please be careful when you pay.
Who is my group administrator?
Each group should have allocated at least one person to be the group administrator in The Muster. Check with your committee to find out who this is.
What is the role of the group administrator?
They are responsible for assisting other group members with The Muster and keeping group details updated. Group details should be updated annually or when required. They must also ensure committee members are labelled in the system as such so we can keep track of this for Directors and Officer’s insurance purposes.
Our group doesn’t have a Group Administrator.
That’s ok, a group can appoint someone at any time. Then get them to read through our administrator manual.
I don’t have/know how to use a computer…
That’s ok, someone in your group should be able to, if not, a family member can give you a hand. Don’t forget local libraries have computers for use too.
I haven’t been receiving emails from QLHF, why is that?
Are your details up-to-date in The Muster? If any of your contact details change, make sure you log in and edit them so we can contact you if we need to.
I don’t have an email address…
That’s ok, you can sign up for one with Gmail or Hotmail. A functioning email must be used to sign up so we can contact you and keep you updated with QLHF events and important information such as weapons licensing law changes and so on. Don’t forget to write down your email and password and keep it safe.
I am having a major issues with the system, is it easier to just create a new login?
Please DO NOT make a new login. If you are having issues please check with your group administrator first and see if they can help.
I have a problem renewing my membership, what do I do?
The first step is to discuss the problem with your group administrator. If they are unable to help, they will contact email@example.com to work on the problem.